NN CDC Pensioenfonds is committed to administering the pension plan as prudently as possible. NN CDC Pensioenfonds wants to be clear about your future and will help you make well-informed pension choices, no matter what phase of life you’re in. Nevertheless, there could be an issue you disagree with. You can file a complaint if you disagree with any matter relating to the administration of the pension plan, the interpretation of the pension regulations (Dutch only) or if you feel you were not treated appropriately.
The Pension Desk
You can submit a complaint or dispute (Dutch only) to the Pension Desk by sending them an email. Your email must refer to your telephone number and customer number, which is mentioned on all your pension correspondence and on your UPO. NN CDC Pensioenfonds will send you confirmation of receipt by email within a week. You will receive a reaction to your complaint or dispute by email within eight weeks of your submission.
You can send your email to: pensioenloket@nn.cdcpensioen.nl.
Complaints and Disputes Committee
If you are not satisfied with NN CDC Pensioenfonds’s reply to your complaint, you can file a complaint with the fund’s complaints and disputes committee by sending them a letter within eight weeks after you receive NN CDC Pensioenfonds’s reply.
Send your complaint to: bestuursbureau@nn.cdcpensioen.nl.
You will be sent a confirmation of receipt within a week. The complaints and disputes committee will review your complaint and give you the opportunity to explain your point of view. If you wish, you can be aided by an expert or a mediator. The complaints and disputes committee will send you a letter setting out its decision and its motivations.
Send your complaint to: bestuursbureau@nn.cdcpensioen.nl.
Ombudsman
If your complaint is rejected, you can always turn to the Ombudsman for Pensions, which is an independent institute that reviews complaints and disputes regarding the CDC pension plan. The Ombudsman for Pensions can be reached at:
Postbus 93560
2509 AN Den Haag
Telephone: 070-333 89 65